What is most important qualities to have when dealing with people? Trust, honesty, and courtesy are all essential. People usually pay attention to how courteous we are before they make further observations about us. Everyone likes courteous people, and everyone shuns those who are not.

Chinese sages such as Confucius and the Duke of Zhou are highly admired. Their courteous behavior and teachings on such behavior are greatly respected. Children who learn to be courteous become filial, law-abiding, honest, and hardworking. As a result, they are more likely to be successful in the future.

Young people who are courteous understand the importance of progress. Adults who are courteous can enhance their reputation. Conversely, people despise politicians or high officials who are not courteous, younger people do not respect elders who are impolite, and workers do not want to work with those who are ill-mannered.

The following are some guidelines to being courteous:

1. When visiting others, we should make an appointment and arrive on time. Speak concisely and inform others how much time we need. Dropping in on others without an appointment may catch them by surprise and create ill will.

2. When phoning others, we should introduce ourselves before we start to ask questions. We must speak clearly and directly, without repeating what we have said. In addition, we should not forget to say “please”, “thank you”, and “excuse me” when necessary.

3. At mealtimes, we need to pay attention to which seat we chose. We should never sit at the head of the table unless invited to do so. We should mind our table manners and not talk with food in our mouths. We should also make eye contact with others when speaking to them.

4. When riding in another’s car, we should know where to sit, especially when there are seniors present. We should line up for buses and trains. We should be patient.There is no need to rush.

5. When talking with others, we should be sincere and warm. We should not carry on nonstop. We should ask or answer questions directly. We need to remember that we are engaging in conversation, not a lecture.

6. In regards to meetings, we should be punctual, make suggestions at appropriate times, and not be too insistent on our views. We need to respect the views of others. It is very rude and selfish to be attached to our own views and not regard others’ views.

7. We should go to work on time, greeting our supervisor upon arrival. Whenever necessary, we should ask for guidelines and report on our progress. We should not slack off to smoke or make personal calls during work hours, and strive to keep our desks tidy. We must be helpful to our coworkers and complete all assigned tasks.

8. In the family, it is also important to treat each member with courtesy. By respecting others, we respect ourselves.

Courtesy covers many aspects. We should always pay attention to making eye contact, our listening skills, our behavior, speech, and facial expressions. All these should be proper and respectful. By working hard to gain acceptance, other people will become more appreciative of us. When dealing with others, we should always remember that courtesy comes first.